General FAQ's

Have questions? We've got answers! Knowledge is power, so here are the answers to some of our most commonly asked questions.

If you have a question that is not covered here, contact our Customer Care Team for assistance.

We are U.S. based and all prices are USD.

Cultured West provides a safe and secure checkout, and all transactions are SSL encrypted.

We offer a variety of convenient payment options and currently accept Visa, Mastercard, American Express, Discover, ApplePay, GooglePay, ShopPay, and Buy Now, Pay Later installments.

You can also use Cultured West store credit or Cultured West virtual gift cards.

At checkout, go to your order summary (on the right) and enter your code in the text box that says "Gift card or discount code".

If checking out on mobile, click on "Order Summary" (at the top) to expand your cart, then enter code in the text box that says "Gift card or discount code".

You can only apply one promo code per order. Promo codes cannot be applied to already discounted items or sale items.

Our Customer Care Team would be happy to assist!

Customer Service
Mon-Fri 10am-4pm EST

(800) 407-1767

If you would like to change or cancel your order, please contact our Customer Care Team as soon as possible with your request. Customer care hours are Mon-Fri 10am-4pm EST.


Call + Text: (800) 407-1767

While we cannot guarantee that we will be able to cancel or change an order once it has been placed, we will do our best to accommodate your request.

If your order has already been processed for shipping and we're unable to cancel, you may return your item(s) in accordance with our Returns Policy.

No worries... resetting your password is super easy!

1. Access the account page by clicking here.
2. Click on the Forgot password? link
3. You will be sent a password reset link once you enter the email address associated with your account.

Shipping + Delivery

We know that you're super excited to receive your order and getting it to you as quickly as possible is an absolute priority.

Yes! We are U.S. based and offer everyday free standard shipping on all domestic orders within the contiguous United States (no minimum, no code).

Shipping rate for Alaska or Hawaii is $9.95. We do not offer international shipping at this time.

We are U.S. based and currently only ship within the contiguous United States plus Alaska and Hawaii. We do not offer international shipping at this time.

It is always our goal to get your item(s) to you as quickly as possible.

Processing time:
3-5 business days (excluding U.S. holidays)

Shipping time:
3-5 business days (varies by location)
*Alaska and Hawaii may take a little longer

Delivery Time = Processing Time + Shipping Time

There are multiple ways for you to track your order:

1. Through your Order Status page

2. Through the ShopApp

3. Directly via the carrier website with the carrier tracking number

Returns + Refunds

We want to make sure that you are completely satisfied with your entire shopping experience and offer a 14 Day Easy Returns Policy.

Yes! If you're not completely satisfied with your purchase, simply return your item(s) within 14 days of the delivery date for a refund.

Please keep in mind, that handmade products do have slight variations, which is a natural occurrence of artisan handmade treasures. That means no two designs will be exactly the same, giving you a truly unique and original piece.

Yes! Return packages postmarked within the first seven days following the delivery date, will qualify for free return shipping. Otherwise, the return fee will be deducted from the refund amount.

We make online returns easy! If for any reason you're not completely satisfied with your purchase, simply return your item(s).

Click here to initiate the return process.

Refunds are issued within 7-10 business days from receipt of your returned item(s), if approved.

It may take several days before your refund is officially posted by your bank/credit card company.